Patient Information

Besides knowing what to expect from treatment, there are a number of items that you, the patient, may find helpful to learn beforehand. In this part of the website you can learn more about payment options and registration and discharge information.


UPMC Pinnacle Hanover accepts a wide variety of insurance plans. Our Customer Service Representatives are available to help you make financial arrangements based on your insurance coverage.

Click here or in the side menu to learn more about UPMC Pinnacle Hanover accepted insurances and answers to frequently asked questions.

Bills & Claims

We understand that hospital bills and insurance claims can be confusing. We want to help you understand what UPMC Pinnacle Hanover will do to assist you and how you can assist us. Click here or in the side menu to learn more about bills and claims.

Financial Assistance

UPMC Pinnacle Hanover’s Financial Assistance program provides discounts to patients (up to 100% of hospital charges) who meet financial eligibility guidelines. All patients eligible for financial assistance will not be charged more for medically necessary care than the amounts generally billed to patients who have insurance. Click here or in the side menu to learn more about our Financial Assistance Policy.

Pricing Information

UPMC Pinnacle Hanover provides an estimated price list for charges of our most common procedures. The hospital’s charges are the same for all patients, but a patient’s responsibility may vary, depending on individual health insurers. To obtain pricing information for services not listed on our pricing page, please contact our Chargemaster Coordinator at 717-316-7102.

Patient Registration

Our focus is to make the registration process pleasant and convenient for our patients. Upon your arrival for outpatient services or inpatient stay, please visit the registration reception desk to obtain a ticket to be directed to the next available representative for your service. For more information on what items to have ready and how the process works, click here or in the side menu.

Discharge Information

Our goal is to ensure the smoothest transition possible on the day of your discharge. You can help in that transition by using this checklist prior to your day of discharge.

  • All coats, shoes and clothing are packed.
  • Arrangements have been made for someone to pick you up prior to 11 a.m. (unless your physician prescribes otherwise).
  • Prescriptions have been reviewed.
  • Dietary questions have been answered. (If not, please call 717-316-2247)
  • Please be certain all flowers, cards, and gifts are taken home the day before you are discharged.
  • Take all personal items with you at discharge.
  • Any medications that you brought into the hospital should be taken with you.

In addition to these reminders for your day of discharge, click here for a printable full home safety checklist (.pdf)

Be an Informed Consumer

Know your medications and how drugs may interact with each other. is a resource provided by the Institute for Safe Medication Practices that allows consumers to play a more informed role in preventing medication errors.

This unique, interactive website provides reliable, expert advice that will clearly impact medication safety. It offers consumers various methods of learning about drug safety, including but not limited to the following:

  • Memorable stories about actual errors that have happened and how to prevent them
  • Peer-reviewed advice from safety experts, including you, our health professional readers
  • Notification of applicable drug recalls or drug class recalls that may affect consumers, based on the list of medications they provided

View more information about medication errors and a current list of alerts at

Interpretive Services

In all cases, language and deaf interpretation is free to our patients. We discourage family members from interpreting.

The form we use in patient registration includes some of the more commonly requested languages. Please click here to view that form.

To learn more about Certified Languages International interpretive services and all of the languages offered through their company, please click here.