FOCUSED Award

Samantha Roloson from Emergency Department is our FOCUSED Award winner for January 2018. Congratulations!

Samantha was nominated by Tara Slagle from the ED and was “caught” role modeling ALL of the Standards of Performance.

Nomination

I received this from an employee, and the family member who wrote it was present in the room in the ED when her father went into cardiac arrest multiple times and eventual passed away. She is talking about Sam Roloson.

"V., I wanted to let you know that my father was at [UPMC Pinnacle Hanover] when he died yesterday. He coded four times in the emergency room, and I'm pretty sure your step-daughter Sam [Roloson] was a member of the team who diligently worked on him and brought him back each time. I think I recognized her from your [Facebook] posts and remember seeing F. there another time my dad was there. Anyway, I watched everything from the corner of the room. At one point, I watched Sam stroke his arm in an attempt to provide him comfort, and I was very grateful for her compassion - for someone she didn't even know. Each person in the room worked their butts off for him over and over again, but she was the only one who I saw reach out to him like that (as opposed to having a job to do - not that that wasn't important and meaningful). He was briefly stable enough to be moved to ICU, but coded again once there where my mother made the decision to stop resuscitation attempts. Anyway, sorry this is so long winded ... I just want you and F. to know how much your daughter's compassion meant to me. Please give her my heartfelt thanks. ❤️"

~ Tara Slagle, Nurse Manager, Emergency Department


FOCUSED Award Nominees for the month of January

  • Skip Berlich, Safety & Security – honorable mention
  • Central Sterile Supply (group nomination for entire department) – honorable mention
  • Dr. Stephen Naymick
  • Leslie Warren, GEU
  • Kevin Maloney & Jennifer Kopp, Rehab
  • Dr. Moushumi Kundu
  • Kelly Burgard, GEU
  • Chrissy Bachota, HMG Littlestown

Honorable mention nominations:

"In all my time with HMG, I have never seen security in the off campus locations. Skip [Berlich] stopped by to introduce himself a few weeks back and told us how he had retired and now was back. We expressed some concerns we had about security features (or lack thereof) in our office. He immediately made a call to see what could be done. He since has checked in on our office on a weekly basis and continues to follow up with his superior to ensure our security needs are met. He always has a smile on his face and greets all staff enthusiastically."

~ Nicole Fitzgerald, HMG Grandview Family & Adult Medicine

"To the FOCUSED Award committee,

I would like to nominate the Central Sterile Supply (CSS) team for the FOCUSED Award. Over the last year, this team has grown professionally. They thoroughly demonstrate and represent every aspect of the FOCUSED Award. This group of CSS professionals shows they are service-oriented by directly affecting patient outcomes daily. Nurses and physicians can count on the CSS staff to provide them with high-quality products they manufacture daily while using best practice standards. This team is empathetic and compassionate to each other and those they support. The CSS Team is a friendly bunch that has smiles on their faces and greets everyone following the 5/10 rule. This group has learned how to be owner minded by using Just Culture when mistakes are made, not blaming anyone but trying to figure out how it happened and asking what can we do to fix it? They demonstrate daily their devotion, respectfulness, and their teamwork by using the quality Kata to improve process and work quality. The Kata projects they have chosen proves their ambition to achieve best practices. There are over 109 years of experience in the CSS department, which means there is a great deal of knowledge. Each staff member, with over 1 year of experience, holds the IAHCSMM certification. They are required to have at least 12 CEUs per year demonstrating their commitment to life time learning and professional development. This team strives to honor the Core Values, Mission and Vision of the organization. They are united. The recent completion of a Kata improvement project has streamlined the prep and pack process, reduced overtime in the department and has significantly reduced occurrences and quality issues within a six-month period. This could not have happened without the dedication and commitment of each team member and their willingness to want to make things better! This group is well on its way to becoming a high reliability team and deserves the recognition for their efforts in 'WHAT ARE YOU GOING TO DO TO MAKE IT BETTER?' and deserves to be rewarded for their tireless efforts to 'PROTECT THE PATIENT'."

~ Dawn Olson, Nurse Manager, Central Sterile Supply


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