eClinicalWorks (EMR)

It is the vision of UPMC Pinnacle Hanover to support a Community Wide Practice Management/Electronic Medical Record (PM/EMR) so that UPMC Pinnacle Hanover and its affiliates will have extensive ability to improve clinical outcomes for their patients while strengthening the hospital/physician relationship.

  • Fully Integrated Practice Management/Electronic Medical Record
  • Community Electronic Health Exchange (eHX)
  • eMessenger – Automated Telephone/Text Messages
  • Patient Portal/Healow – Secure Patient Communication Network
  • Medical Device Integration

eClinicalWorks Email and Phone Scam

As you may be aware, telephone and email scams are on the rise. As custodians of protected health information (PHI), we all need to be very careful when responding to phone calls or email notification or requests that may compromise the security of the information in our care.

    As a way to protect yourself, your practice, and your patients from email scams, please take the following steps:

    • Before responding to any emails, look closely at the URL from the send to verify that it is a known and trusted source.
    • Do not click on any attachment from an unknown party.
    • If you receive an email that appears to be from eClinicalWorks, verify that:
      • The sender email is from, or
      • The source URL in the email link is:

      eClinicalWorks will NEVER:

    • Email anyone in your practice requesting or demanding log-on credentials to the eClinicalWorks system.
    • Email anyone in your practice informing them that an eClinicalWorks password reset is needed.
    • Email or call anyone in your practice requesting personal information about you, your practice, or your patients unless it is in response to an open support case.

    Finally, if you have any questions or concerns about the origin of an email or phone request regarding eClinicalWorks, or to verify the legitimacy of a request, you can contact anyone from the UPMC Pinnacle Hanover eClinicalWorks support team.